Customer Testimonials
AAYYEEE BIG SHOUT TEAM CLASSIC FORD LINCOLN OF SHELBY FOR THEIR EXCELLENT CUSTOMER SERVICE IN ASSISTING MY SISTER TO PURCHASE HER DREAM SUV THAT SHE SO PROUDLY NAMED "MZ. LEXXY-LEX"!!
Employees are pleasant. However, did not receive courtesy car wash( it is a Lincoln dealership after all) and tire pressures were not checked as requested.
I had an issue with the prior staff not completing the alignment on my wife’s vehicle after correcting a recall. This caused damage to the tires and ultimately causing us to purchase two new back tires 6 months after purchasing 4 brand new tires. The service center corrected the alignment and the tires. It seems new management was the right direction that this Ford dealership needed. Thanks to the service manager and his staff for all their help and understanding.
Great service and well knowledgeable staff. Buying was fast and easy. Andrew McGee is all around great guy and salesman.
Very enjoyable experience, if I'm in the market again will come there first and will definitely recommend y'all.
My Ford Edge had a problem with the back up camera and Shelton quickly discovered the problem and handled the issue.
My dad and I had an excellent experience. We worked directly with Rashawn, who was knowledgeable, informative, and personable. We will definitely share our wonderful experience with our friends and family! Thank you again Rashawn to you and your team.
Outstanding service in a very timely manner.
I called this dealership to make sure the vehicle I was interested in was still available and salesman Burton Little answered my call. He told me that the vehicle was available so we drove up there from Greenville SC and was greeted by several nice people who directed us to Burton. While we were there we got to meet the general manager Amir which was a great experience. Burton and Amir went above and beyond to make our buying experience the best. Please go visit these gentlemen at this dealership for a good buying experience.
The sales team, Deshawn and Andrew, the business manager, Candena and the service advisor, Shelton were very professional, courteous and helpful with our purchase of the 2023 Lincoln Nautilus. I would highly recommend Classic Ford Lincoln of Shelby for your next Ford or Lincoln purchase.
Smooth transaction great price!!!
Awesome friendly staff!!
They went above and beyond to get my truck repaired and back to me. I will recommend this place to anyone.
Shelton in service was outstanding and took care of me quickly and professionally. He was thorough, communicative and had me in and out of no time! I also had a chance to peruse some newer vehicles and Matt and Ali were equally excellent...but it just wasn't the right time for me to trade in my vehicle.
We have a f-150 that needed to be serviced. I thought I was going to have to pay big bucks but, they found it to be covered with our warranty. All the employees there were super helpful and we got the truck back faster than expected. Glad we went here.
Jessika and Ashly are always a pleasure to work with
Jessika is a wonderful service advisor
I've been a customer of this dealership for years (buying and servicing three cars) and I've never been dissatisfied with the quality of service or care they provided me and my family...there are always two sides to every story but this story of an elderly man being pushed to the ground does not make any sense and is not representative of their nature or reputation in my experience.
Classic Ford is all around great! Ashly and Jess are very helpful & kind! Highly recommend!
I had a fantastic experience with this service! From the moment I walked in, the staff was friendly and attentive. They took the time to explain what my car needed and provided a detailed estimate. The work was completed ahead of schedule, and my car is running smoothly now. I appreciate their professionalism and highly recommend their services to anyone in need of top-notch car maintenance.
Great experience over all ! Big shout out to Jes !!!
My service advisor, Jessika, was amazing and the tech, Nate, who worked on my truck did a fantastic job! Josh, my normal tech, even made it a point to come out and speak with me to see how everything was going since they installed my new tires. Everyone was very polite and did not try to "man-splain" anything to me. I felt very comfortable talking to everyone in the dealership. Will most definitely be returning for all of my vehicles needs.
Had my vehicle serviced last week because they were able to get me in pretty quick before I left for vacation. Very smooth process from beginning to end. Ashley was very knowledgeable and helped me with what I needed. I don’t visit the dealerships very often but I’ll definitely be back. Even had a few good laughs with the employees. So thank you all for keeping this girl and my car in line!
Great jib
Very professional in repairing my car and when they noticed there was a factory recall on my braking system and it would be repaired at no cost to me. This made me thankfull that they where looking out for my safety. Repair was completed and car runs better. The employees where super nice.
We purchased a Ford Expedition today and had exceptional service. From the first communication with Burton Little, our sales representative (who was awsome) to closing the deal, every one we dealt with was very professional and easy to deal with. Amer Elwy the General Manager was excellent to work with also. Thank you Classic Ford Team it was a pleasure to do business with y'all!
Very professional. Prompt service. No appointment necessary. Clean waiting room. Will definitely go back again.
Nice group of people. Team is dedicated to making their dealership stand out.
The whole process was smooth and fast. Thnx Matt, Rashawn and the finance lady lol. I normally dnt care to leave a review but these guys deserve It.Y’all are awesome.
Got me in the vehicle I want but taking a bit long for the whole process of me getting it!
Thanks to Andrew McGee and thanks to Rashawn for helping me get into my new 2014 Dodge Ram 2500 I really like it and great customer service and these two gentleman I mentioned where such a great help and I will definitely be doing business in the future with them thank y’all much.
Great service!!!! Wonderful nice helpful staff!!
Jessica, as always, took care of my service. She is so nice and on top of things.
I worked with Andrew and Samantha to get my new Bronco, and both of them were very helpful in making sure all of my questions were answered and left me knowing I was in good hands if I ever needed anything else. Would highly recommend the both of them if you're ever in the market for a new car
I bought my new truck from here. Julian did an excellent job as my sales rep. Make sure to ask for him!
New to the area and this was the closest Ford dealer. I walked around and was greeted pleasantly by a salesman named Shawn. Very knowledgeable and helped me make a decision. Him and his team made the sale very smooth and I'm very happy with my new Mustang. I would recommend anyone walk in if you're thinking about a Ford.
Moved close by and found this dealership. Walked the lot and salesman Shawn helped me out and was very pleasant. Very knowledgeable and helped me make a decision on a Mustang 5.0. Very happy with my purchase and everything went smoothly. Would recommend to anyone!
Excellent experience with a great staff
GSM Matthew Shaffer and salesman Rashawn are the best.
Great place to buy a car for my daughter, excellent service, very attentive and plenty of cars to choose from.
We were very impressed with the service that Rashawn Emanuel and those at Classic Ford Lincoln of Shelby provided in our trip to buy our new 2023 Ford Bronco Sport Heritage. He (and they) were attentive to all of our questions, concerns, inquiries etc. We felt listened to, and acknowledged. Rashawn was in constant communication with us, to make sure that anything we needed, we would get assistance with. I highly recommend him as a sales associate as you will want to leave there with a new vehicle, per the service that is comforting, and not pushy. If you are in ...
Although the staff was busy each was friendly and helpful. No hard sell just a willingness to work with in your budget. I would recommend for your next purchase.
I purchased a truck today and my sales guy was Julian Solis and did an outstanding job from the first call to closing the sale today. I would recommend Julian if you need a vehicle.
Jalen was very helpful in finding what we needed. Found a vehicle we liked and the one option it was missing, Jalen made happen. They were more than fair with our trade-in and helped us get the payment we needed. Very friendly staff and even beat the competitors offer. I’d recommend them if you’re in the market for a vehicle.
I dont understand $32.69 environmental charge as no fluids or tires were used.
Knowledgeable, friendly, and very caring staff. I will definitely keep bringing my truck here for its needs
Fixed all my problems in timely manner. Communicated with me thru entire process.
Did a great job on oil change. quick and good communication to set expectations.
I am now a regular over at Classic Ford of Shelby. Anthony in the service drive does a magnificent job and is great at keeping me well informed.
Everyone is so nice and attentive to our needs in a vehicle. No pushy sales people. Makes you feel at home.
I left a really bad review and about an hour later I was contacted by classic Ford and there in the process of making everything right. I want to thank miss candie for resolving my issue.
New what was the problem and it was under warnity and fix right away..good job.
The Shelby Ford staff is always very polite, knowledgeable and courteous. I don't take my Ford truck anywhere else now! The new general manager is very personable and I hope that he has a successful and long career with the rest of his staff!
Well, I had an issue with my Winnebago class C motorhome that was built on a Ford E450 chassis. I’m in Gastonia but the local Ford dealership could not see me for a good while. I called these guys and they said come on in. They took care of my concerns and I would definitely consider them for service in the future.
I had a recall on my vehicle and made the appointment last week. Came in on Monday and they took care of it along with a couple other things. No issues their service was great 👍.
I’ve never done business with this company nor have I ever even thought too.. but , I’m so glad I stopped & did! After looking around car shopping I made an amazing purchase today and was very content and happy with my salesman! He was professional, genuine & trustworthy. I HIGHLY recommend not only this company I also recommend sitting and speaking to “Rashawn Emanuel” for any of your questions / concerns when it comes to trading in , or even purchasing! I will definitely be back in the future! 🤩
Very professional and friendly. My truck looked brand new after they fixed the damage on it.
Very pleased with the service today!
Everyone was very helpful and friendly. Just need more service workers, but most businesses are short handed.
They did a wonderful job also they did the job faster than expected. I would definitely recommend them.
Found the car that I liked, saw it was for a great deal. Shout out to Rashawn E. For making the process so simple.
Friendly and great staff. Definitely will return
Samantha in the body shop was amazing, she is very helpful and should deserve a raise. She helps out with customers 10/10
Good experience.
I appreciate Shelton in the service department. He knows what customer service means. Thanks again, Shelton.
Wonderful Hospitality!
Happy
Staff was very helpful & attentive! I left happy!
Went in for service today. Had the works done. Service was done in an hour which I was happy about. I was not happy with the large price increase!!! $94 come on that amount to change the oil, rotate the tires, and check fluid levels.
Went in for service today. Had the works done. Service was done in an hour which I was happy about. I was not happy with the large price increase!!! $94 come on that amount to change the oil, rotate the tires, and check fluid levels.
Went in for service today. Had the works done. Service was done in an hour which I was happy about. I was not happy with the large price increase!!! $94 come on that amount to change the oil, rotate the tires, and check fluid levels.
Went in for service today. Had the works done. Service was done in an hour which I was happy about. I was not happy with the large price increase!!! $94 come on that amount to change the oil, rotate the tires, and check fluid levels.
My daughters car broke down the first of April and had it in Auto repair shop 3 times but it still wasn’t right. After 3 weeks or more, I called several Ford dealerships closer to my home to get an appointment for it to be checked. One wasn’t taking appointments and the other couldn’t do it until June 13th. I called Classic Ford of Shelby, NC on Tuesday of that week and talked with Shelton, with the Service Dept. and he asked of Thursday of that week would work? I explained what we had been dealing with regarding her ...
Sales rep helped me with purchasing the car I wanted , finance assisted me in getting a warranty with a low deductible, and parts and service gave me new key batteries and provided a new battery for the used car I was buying at no cost to me
Great and easy experience! Richard (sales) and Candi (finance) were phenomenal help and streamlined the entire process. I would highly recommend their services.
Great people to work with.