Customer Testimonials

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Google Nov 26, 2023

AAYYEEE BIG SHOUT TEAM CLASSIC FORD LINCOLN OF SHELBY FOR THEIR EXCELLENT CUSTOMER SERVICE IN ASSISTING MY SISTER TO PURCHASE HER DREAM SUV THAT SHE SO PROUDLY NAMED "MZ. LEXXY-LEX"!!

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DealerRater Nov 25, 2023

Employees are pleasant. However, did not receive courtesy car wash( it is a Lincoln dealership after all) and tire pressures were not checked as requested.

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Google Nov 22, 2023

I had an issue with the prior staff not completing the alignment on my wife’s vehicle after correcting a recall. This caused damage to the tires and ultimately causing us to purchase two new back tires 6 months after purchasing 4 brand new tires. The service center corrected the alignment and the tires. It seems new management was the right direction that this Ford dealership needed. Thanks to the service manager and his staff for all their help and understanding.

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Google Nov 18, 2023

Great service and well knowledgeable staff. Buying was fast and easy. Andrew McGee is all around great guy and salesman.

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Google Nov 13, 2023

Very enjoyable experience, if I'm in the market again will come there first and will definitely recommend y'all.

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Google Nov 3, 2023

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Google Nov 1, 2023

My Ford Edge had a problem with the back up camera and Shelton quickly discovered the problem and handled the issue.

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Google Oct 25, 2023

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Google Oct 21, 2023

My dad and I had an excellent experience. We worked directly with Rashawn, who was knowledgeable, informative, and personable. We will definitely share our wonderful experience with our friends and family! Thank you again Rashawn to you and your team.

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Google Oct 20, 2023

Outstanding service in a very timely manner.

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Google Oct 15, 2023

I called this dealership to make sure the vehicle I was interested in was still available and salesman Burton Little answered my call. He told me that the vehicle was available so we drove up there from Greenville SC and was greeted by several nice people who directed us to Burton. While we were there we got to meet the general manager Amir which was a great experience. Burton and Amir went above and beyond to make our buying experience the best. Please go visit these gentlemen at this dealership for a good buying experience.

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Google Oct 9, 2023

The sales team, Deshawn and Andrew, the business manager, Candena and the service advisor, Shelton were very professional, courteous and helpful with our purchase of the 2023 Lincoln Nautilus. I would highly recommend Classic Ford Lincoln of Shelby for your next Ford or Lincoln purchase.

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Google Oct 8, 2023

Smooth transaction great price!!!

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Google Oct 8, 2023

Awesome friendly staff!!

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Google Oct 3, 2023

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Google Sep 29, 2023

They went above and beyond to get my truck repaired and back to me. I will recommend this place to anyone.

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Google Sep 26, 2023

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Google Sep 24, 2023

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Google Sep 15, 2023

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Google Sep 14, 2023

Shelton in service was outstanding and took care of me quickly and professionally. He was thorough, communicative and had me in and out of no time! I also had a chance to peruse some newer vehicles and Matt and Ali were equally excellent...but it just wasn't the right time for me to trade in my vehicle.

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Google Sep 13, 2023

We have a f-150 that needed to be serviced. I thought I was going to have to pay big bucks but, they found it to be covered with our warranty. All the employees there were super helpful and we got the truck back faster than expected. Glad we went here.

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Google Sep 12, 2023

Jessika and Ashly are always a pleasure to work with

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Google Sep 12, 2023

Jessika is a wonderful service advisor

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Google Sep 12, 2023

I've been a customer of this dealership for years (buying and servicing three cars) and I've never been dissatisfied with the quality of service or care they provided me and my family...there are always two sides to every story but this story of an elderly man being pushed to the ground does not make any sense and is not representative of their nature or reputation in my experience.

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Google Sep 12, 2023

Classic Ford is all around great! Ashly and Jess are very helpful & kind! Highly recommend!

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Google Sep 11, 2023

I had a fantastic experience with this service! From the moment I walked in, the staff was friendly and attentive. They took the time to explain what my car needed and provided a detailed estimate. The work was completed ahead of schedule, and my car is running smoothly now. I appreciate their professionalism and highly recommend their services to anyone in need of top-notch car maintenance.

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Google Sep 11, 2023

Great experience over all ! Big shout out to Jes !!!

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Google Sep 11, 2023

My service advisor, Jessika, was amazing and the tech, Nate, who worked on my truck did a fantastic job! Josh, my normal tech, even made it a point to come out and speak with me to see how everything was going since they installed my new tires. Everyone was very polite and did not try to "man-splain" anything to me. I felt very comfortable talking to everyone in the dealership. Will most definitely be returning for all of my vehicles needs.

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Google Sep 11, 2023

Had my vehicle serviced last week because they were able to get me in pretty quick before I left for vacation. Very smooth process from beginning to end. Ashley was very knowledgeable and helped me with what I needed. I don’t visit the dealerships very often but I’ll definitely be back. Even had a few good laughs with the employees. So thank you all for keeping this girl and my car in line!

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Google Sep 1, 2023

Great jib

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Google Aug 31, 2023

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Google Aug 31, 2023

Very professional in repairing my car and when they noticed there was a factory recall on my braking system and it would be repaired at no cost to me. This made me thankfull that they where looking out for my safety. Repair was completed and car runs better. The employees where super nice.

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Google Aug 30, 2023

We purchased a Ford Expedition today and had exceptional service. From the first communication with Burton Little, our sales representative (who was awsome) to closing the deal, every one we dealt with was very professional and easy to deal with. Amer Elwy the General Manager was excellent to work with also. Thank you Classic Ford Team it was a pleasure to do business with y'all!

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Google Aug 28, 2023

Very professional. Prompt service. No appointment necessary. Clean waiting room. Will definitely go back again.

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Google Aug 27, 2023

Nice group of people. Team is dedicated to making their dealership stand out.

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Google Aug 25, 2023

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Google Aug 20, 2023

The whole process was smooth and fast. Thnx Matt, Rashawn and the finance lady lol. I normally dnt care to leave a review but these guys deserve It.Y’all are awesome.

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Google Aug 19, 2023

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Google Aug 19, 2023

Got me in the vehicle I want but taking a bit long for the whole process of me getting it!

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Google Aug 18, 2023

Thanks to Andrew McGee and thanks to Rashawn for helping me get into my new 2014 Dodge Ram 2500 I really like it and great customer service and these two gentleman I mentioned where such a great help and I will definitely be doing business in the future with them thank y’all much.

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Google Aug 18, 2023

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Google Aug 18, 2023

Great service!!!! Wonderful nice helpful staff!!

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Google Aug 17, 2023

Jessica, as always, took care of my service. She is so nice and on top of things.

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Google Aug 17, 2023

I worked with Andrew and Samantha to get my new Bronco, and both of them were very helpful in making sure all of my questions were answered and left me knowing I was in good hands if I ever needed anything else. Would highly recommend the both of them if you're ever in the market for a new car

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Google Aug 15, 2023

I bought my new truck from here. Julian did an excellent job as my sales rep. Make sure to ask for him!

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Google Aug 15, 2023

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Google Aug 15, 2023

New to the area and this was the closest Ford dealer. I walked around and was greeted pleasantly by a salesman named Shawn. Very knowledgeable and helped me make a decision. Him and his team made the sale very smooth and I'm very happy with my new Mustang. I would recommend anyone walk in if you're thinking about a Ford.

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DealerRater Aug 14, 2023

Moved close by and found this dealership. Walked the lot and salesman Shawn helped me out and was very pleasant. Very knowledgeable and helped me make a decision on a Mustang 5.0. Very happy with my purchase and everything went smoothly. Would recommend to anyone!

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Google Aug 14, 2023

Excellent experience with a great staff

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Google Aug 14, 2023

GSM Matthew Shaffer and salesman Rashawn are the best.

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Google Aug 14, 2023

Great place to buy a car for my daughter, excellent service, very attentive and plenty of cars to choose from.

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Google Aug 11, 2023

We were very impressed with the service that Rashawn Emanuel and those at Classic Ford Lincoln of Shelby provided in our trip to buy our new 2023 Ford Bronco Sport Heritage. He (and they) were attentive to all of our questions, concerns, inquiries etc. We felt listened to, and acknowledged. Rashawn was in constant communication with us, to make sure that anything we needed, we would get assistance with. I highly recommend him as a sales associate as you will want to leave there with a new vehicle, per the service that is comforting, and not pushy. If you are in ...

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Google Aug 10, 2023

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Google Aug 9, 2023

Although the staff was busy each was friendly and helpful. No hard sell just a willingness to work with in your budget. I would recommend for your next purchase.

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DealerRater Aug 6, 2023

I purchased a truck today and my sales guy was Julian Solis and did an outstanding job from the first call to closing the sale today. I would recommend Julian if you need a vehicle.

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Google Aug 5, 2023

Jalen was very helpful in finding what we needed. Found a vehicle we liked and the one option it was missing, Jalen made happen. They were more than fair with our trade-in and helped us get the payment we needed. Very friendly staff and even beat the competitors offer. I’d recommend them if you’re in the market for a vehicle.

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Google Aug 4, 2023

I dont understand $32.69 environmental charge as no fluids or tires were used.

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Google Aug 2, 2023

Knowledgeable, friendly, and very caring staff. I will definitely keep bringing my truck here for its needs

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Google Aug 2, 2023

Fixed all my problems in timely manner. Communicated with me thru entire process.

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Google Aug 1, 2023

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Google Jul 31, 2023

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Google Jul 31, 2023

Did a great job on oil change. quick and good communication to set expectations.

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DealerRater Jul 31, 2023

I am now a regular over at Classic Ford of Shelby. Anthony in the service drive does a magnificent job and is great at keeping me well informed.

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Google Jul 28, 2023

Everyone is so nice and attentive to our needs in a vehicle. No pushy sales people. Makes you feel at home.

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Google Jul 28, 2023

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Google Jul 26, 2023

I left a really bad review and about an hour later I was contacted by classic Ford and there in the process of making everything right. I want to thank miss candie for resolving my issue.

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Google Jul 24, 2023

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Google Jul 24, 2023

New what was the problem and it was under warnity and fix right away..good job.

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Google Jul 22, 2023

The Shelby Ford staff is always very polite, knowledgeable and courteous. I don't take my Ford truck anywhere else now! The new general manager is very personable and I hope that he has a successful and long career with the rest of his staff!

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Google Jul 20, 2023

Well, I had an issue with my Winnebago class C motorhome that was built on a Ford E450 chassis. I’m in Gastonia but the local Ford dealership could not see me for a good while. I called these guys and they said come on in. They took care of my concerns and I would definitely consider them for service in the future.

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Google Jul 19, 2023

I had a recall on my vehicle and made the appointment last week. Came in on Monday and they took care of it along with a couple other things. No issues their service was great 👍.

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Google Jul 15, 2023

I’ve never done business with this company nor have I ever even thought too.. but , I’m so glad I stopped & did! After looking around car shopping I made an amazing purchase today and was very content and happy with my salesman! He was professional, genuine & trustworthy. I HIGHLY recommend not only this company I also recommend sitting and speaking to “Rashawn Emanuel” for any of your questions / concerns when it comes to trading in , or even purchasing! I will definitely be back in the future! 🤩

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Google Jul 13, 2023

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Google Jul 12, 2023

Very professional and friendly. My truck looked brand new after they fixed the damage on it.

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Google Jul 10, 2023

Very pleased with the service today!

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Google Jul 8, 2023

Everyone was very helpful and friendly. Just need more service workers, but most businesses are short handed.

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Google Jul 8, 2023

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Google Jul 8, 2023

They did a wonderful job also they did the job faster than expected. I would definitely recommend them.

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Google Jul 7, 2023

Found the car that I liked, saw it was for a great deal. Shout out to Rashawn E. For making the process so simple.

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Google Jul 5, 2023

Friendly and great staff. Definitely will return

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Google Jul 5, 2023

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Google Jul 5, 2023

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Google Jul 1, 2023

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Google Jun 30, 2023

Samantha in the body shop was amazing, she is very helpful and should deserve a raise. She helps out with customers 10/10

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Google Jun 24, 2023

Good experience.

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Google Jun 24, 2023

I appreciate Shelton in the service department. He knows what customer service means. Thanks again, Shelton.

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Google Jun 22, 2023

Wonderful Hospitality!

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Google Jun 19, 2023

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Google Jun 18, 2023

Happy

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Google Jun 16, 2023

Staff was very helpful & attentive! I left happy!

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DealerRater Jun 14, 2023

Went in for service today. Had the works done. Service was done in an hour which I was happy about. I was not happy with the large price increase!!! $94 come on that amount to change the oil, rotate the tires, and check fluid levels.

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DealerRater Jun 14, 2023

Went in for service today. Had the works done. Service was done in an hour which I was happy about. I was not happy with the large price increase!!! $94 come on that amount to change the oil, rotate the tires, and check fluid levels.

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DealerRater Jun 14, 2023

Went in for service today. Had the works done. Service was done in an hour which I was happy about. I was not happy with the large price increase!!! $94 come on that amount to change the oil, rotate the tires, and check fluid levels.

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DealerRater Jun 14, 2023

Went in for service today. Had the works done. Service was done in an hour which I was happy about. I was not happy with the large price increase!!! $94 come on that amount to change the oil, rotate the tires, and check fluid levels.

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Google Jun 14, 2023

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Google Jun 13, 2023

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Google Jun 12, 2023

My daughters car broke down the first of April and had it in Auto repair shop 3 times but it still wasn’t right. After 3 weeks or more, I called several Ford dealerships closer to my home to get an appointment for it to be checked. One wasn’t taking appointments and the other couldn’t do it until June 13th. I called Classic Ford of Shelby, NC on Tuesday of that week and talked with Shelton, with the Service Dept. and he asked of Thursday of that week would work? I explained what we had been dealing with regarding her ...

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DealerRater Jun 10, 2023

Sales rep helped me with purchasing the car I wanted , finance assisted me in getting a warranty with a low deductible, and parts and service gave me new key batteries and provided a new battery for the used car I was buying at no cost to me

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Google Jun 8, 2023

Great and easy experience! Richard (sales) and Candi (finance) were phenomenal help and streamlined the entire process. I would highly recommend their services.

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Google Jun 8, 2023

Great people to work with.


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