Customer Testimonials
Long story short, needed diagnosis for non start . Got 8:00 time. Would not provide a Lincoln loaner. Took over 2 hours to diagnose it need new battery. Asked, ‘how much will this cost?” Quoted 250ish on the phone. I said ok. They will call when ready. At 4pm I called and they said they did not have the battery yet. A Lincoln Ford dealer does not have a battery? Went over at 5 but it wasn’t ready until 5:30. Went to pay. Cost was neatly 500. FOR A BATTERY. To top it off they didn’t wash the car( standard practice for a Lincoln ...
Jesse was the service writer that received me in as a customer. He was very informative of what would be done with my service. Informed me of the time it would take. He was very professional. i have been taking my vehicle in for service since my purchase from this dealership for my vehicle and Jesse was one of the best service adviser that I have had interaction with.
I took the truck there running. It had issues of not starting at times. I had it towed home today because it would not run. They charged me almost $200 for nothing. They wanted me to commit to $840 for them to do more diagnostics with no guarantee of results which I refused. I will never do business here again. It’s a rip off.
I am a regular at Shelby Ford I always get me car serviced there. I am always greeted with smiles and good morning. Customer service is awesome. Leah is the Bomb.com! I do not know everybody's name,but they do an AWESOME JOB I would recommend this Ford dealer 100%
Great dealership, very helpful. I didn’t have an appointment and the Service Department worked me in and was very helpful.
Horrible experience. False advertisement on price and disclaimer statement! Would not recommend to my enemies
Shelton Turner did excellent with the recalls I needed handled. He got me an appointment quick and I was in and out of there in a timely manner.
Very polite and knowledgeable salesman. No nonsense and fair with the trade in price! I would try to buy there again.
The staff in the service department and business department were very helpful and friendly. Would recommend.
Best service department I’ve ever used. Will use them again Friendly knowledgeable staff that had answers for all my questions
They were very helpful and got my truck serviced quickly. The customer service was great.
Our car needed an oil change, tire rotation, and the brakes checked. There ended up being an issue with a brake hose. They had to order the part. There was a little delay in getting the part. Shelton and the other staff were very kind, polite, and kept us up to date on all. Thank you very much for looking out for us and keeping our car safe to drive!
On 1/5/24 I took my 2016 Escape to have the oil changed and I used a coupon called The Works $49.95 + tax that Ford had sent me. I was NOT told that the coupon was just a "discount" and they ended up charging me $58.57 for misc. charges since the regular price was $89.99. I feel that I was duped since I was not informed that The Works was a gimmick to get me into the shop. I have used this particular dealer in the past and I always go away feeling I have been "had". This is my LAST VISIT ...
STAFF IS VERY FRIENDLY AND PROFESSIONAL. GENERALLY THEY SEEM TO BE ABLE TO SCHEDULE AN APPOINTMENT THATS FITS MY SCHEDULE.
Employees are pleasant. However, did not receive courtesy car wash( it is a Lincoln dealership after all) and tire pressures were not checked as requested.
This dealership is supposed to be able to service all makes of cars. But they obviously can’t. I took my 2019 Camry in to get new tires and an oil change. The wrong oil was put in and in the process of replacing the tires the technician damaged the tire pressure sensor on the left front and replaced it with an aftermarket switch which they couldn’t program. I was sent to Toyota with the agreement from the service manager that they would pay for it. When I brought the receipt back to the service manager he refused to reimburse ...
I was very disappointed when I dropped my car off on 7-19-23 & didn't get my car back until a week later for 2 simple recalls. I called the 2nd day my car sat at dealership and was told not to call back as Anthony would call me back. I never received a call. Finally after going without a car for a week I had to call & was told my car was ready. Upon arrivaI I couldn't find my car & didn't see it anywhere. Finally found my car parked behind the shop in the back ...
First and foremost this dealership is by far the most, careless, lazy, disorganized UNPROFESSIONAL, dealership I have ever encountered. I understand unique circumstances with customers happen everyday but that is also when critical thinking skills come into play. Why as a customer I’m doing the finance department job for them? Even after doing a month long research and relaying that same information was given to Classic Ford they continuously dragged their feet with processing my payment owed to me. I highly wouldn’t recommend working with this dealership if you are trying to sell your vehicle the lack of ...
Moved close by and found this dealership. Walked the lot and salesman Shawn helped me out and was very pleasant. Very knowledgeable and helped me make a decision on a Mustang 5.0. Very happy with my purchase and everything went smoothly. Would recommend to anyone!
We went here to look at a used truck. We arrive around 10am, test drive it, and decide to go through with the purchase. Sit down in an office where we begin the painfully long process (typical for a car dealership, I know). After discussing our options and deciding on a financing plan we sign our contract, transfer our tags, change our insurance, and finally make our payment. When all is said and done, it’s 4pm. We spent at least 4 of the 6 hours sitting and waiting during various stages of the process. Nonetheless, we left with our new truck, ...
I purchased a truck today and my sales guy was Julian Solis and did an outstanding job from the first call to closing the sale today. I would recommend Julian if you need a vehicle.
Took car in for service 8am and to have Tpms checked out for problems. Asked if it could all be completed in one day since my daughter needed the car back. Was told yes. About 4 hours later got a text to agree to fix issues with tpms. Agreed about 10 minutes later. Sent text to Ashley the service person at 3pm to check status”no reply” called at 4:30 was told they had to order parts for tpms and car would not be ready until possibly Monday. I told them I was coming pick up then which I did. Payed the bill ...
I am now a regular over at Classic Ford of Shelby. Anthony in the service drive does a magnificent job and is great at keeping me well informed.
Called ahead to speak about a NEW prior model year (2022) vehicle that they had on the lot. It was being used as a courtesy vehicle and had a few thousand miles on it. We discussed price over the phone and came to an agreement. I was also told they would offer top dollar for our trade in as well, as long as we came same-day to purchase the vehicle. I explained that we would be happy to make the purchase, but wanted to use Ford Credit financing so we could take advantage of the incentives of purchasing a prior model ...
Went in for service today. Had the works done. Service was done in an hour which I was happy about. I was not happy with the large price increase!!! $94 come on that amount to change the oil, rotate the tires, and check fluid levels.
Went in for service today. Had the works done. Service was done in an hour which I was happy about. I was not happy with the large price increase!!! $94 come on that amount to change the oil, rotate the tires, and check fluid levels.
Went in for service today. Had the works done. Service was done in an hour which I was happy about. I was not happy with the large price increase!!! $94 come on that amount to change the oil, rotate the tires, and check fluid levels.
Went in for service today. Had the works done. Service was done in an hour which I was happy about. I was not happy with the large price increase!!! $94 come on that amount to change the oil, rotate the tires, and check fluid levels.
Sales rep helped me with purchasing the car I wanted , finance assisted me in getting a warranty with a low deductible, and parts and service gave me new key batteries and provided a new battery for the used car I was buying at no cost to me
Came to test drive an Explorer. Asked for a 6 cylinder. Instead of driving the one literally feet from us that we liked, the salesman brought a 4 cyl from the body shop? Why? It had dents and looked to be taken apart on the inside. The drivers door was broken. We were prepared to buy that day. Lost sale. Never going back. Who does that? Will be driving to see Randy today.
This outfit does not know the meaning of service. They refuse to make arrangement for my warranty service. They know I have a brake booster pressure problem and have failed to repair it 3 times now.
Very un satisfying live to me told me air filter rat head chewed on it
Not good mechanics. Out of two vehicles they didn'tput parts back correctly. I would not recommend.
Went in for service today and was happily surprised at the amount of time it took to finish my 10k service. The people were quite friendly and professional.
Honestly best place I ever went to for maintenance or repair. Just a great experience with this dealership. Won't be going anywhere else for my truck needs.
They are courteous and prompt in providing customer service. They agreed to take care of any additional issues.
Traded a 2011 Cadillac DTS on a one owner, local, low mileage 2018 Cadillac CT6. While I was surprised to find the car at a Ford dealer, and although I would have liked a bit more for my trade, the CT6 was in perfect condition at a great price so that after a little haggling I am very pleased with my purchase. The sales and finance reps were knowledgeable and very courteous. My six hour round trip was definitely worth it!
The day of purchase was an extremely positive experience. Shay Huskey, Candena Fowler, Terrell Davis, and ODarius Hardin are very professional, and handled the transaction with utmost respect, and consideration. There had been a situation the day before with the GM, Tim. He was highly unprofessional with me, and nothing was ready upon my arrival at 5:30 on Friday, as I was told it would be. I’m a recent widow, 8 weeks at the time, which he was fully aware of. I didn’t expect special treatment, but I did feel that they didn’t follow through on what they told ...
Been waiting 6 months for them to find time to do recalls and warranty work. Never have time to get to it even tried to rent a car so they could keep it since they have no loaners. They have no customer service. I have a 2019 Nautilus with 22k miles
Great service with no problems at all. They were great to us with no problems.
Good customer service and experience. Everyone there was friendly. There were knowledgeable of the vehicle, answer every question that I had.
I ordered a new Ford Escape Hybrid on May 15,2022. I finally got the car on August 1st,2022. During the whole time, the team kept me informed to the best of their ability. I think Ford was having major problems getting vehicles that were manufactured out of the factory and then to distribution centers. I’m happy with my car and look forward to driving it for many years!
I like the service and the people there. No problems . Love my new car. Great ride
Excellent service and fair pricing will keep me coming back for additional service and possibly a future purchase.
Bought my 2018 Dodge Ram truck here and did not have a problem going thru everything getting it financed. Had a spray in bed liner put on @ a really great price and it looks like it came from the factory. I would recommend this deal ship to everyone. Thanks to Jessica and her co-workers for the great service. My hat is off to them.
Good dealership to deal with. Got a fairly good deal not a perfect deal but where able to get close to where I wanted to be.
Coming up on my 60k mile checkup, I scheduled an appointment for the following day. One of the two coupons I used was a free battery test for my 2013 cmax hybrid. My battery is more than ten years old. Turns out my battery does need to be replaced. While they didn't have it in stock they will have it within a day or two and told me how much it will cost. They have been servicing my car for the ten years I have owned it.With the coupons that I receive, the cost of getting my car checked ...
I had the Works package done, as well as the state inspection. Also, two tires repaired (patched ). Everything was well done and ready in 5 hours. I was very satisfied with the entire process.
Jessica in service is super. Very nice and knowledgeable. Service went great. Showed up without an appt. and was still out in an hour.
Everyone was very friendly and helpful. Andrew was our sells person, and he did an outstanding job.
I showed up at the dealer service department with no appointment and was promptly greeted by the service writer who was very courteous and responsive. I was also continually made aware of how the the service was progressing. Thanks James, for the great service. Look forward to doing business in the future
Everyone was warm and welcoming. We greatly appreciate the service thT was giving to us today.
Friendly staff. They were able to identify problem, explain the process, and then they were able to resolve quickly.
Pleasant experience, not pressured, will continue to use them for service. Would recommend anyone to come talk to them about a purchase
,It was a pleasure dealing with this dealership.The manager and finance manager were very helpful. Nice work guys. Shay Huskey was very knowledgeable and a wonderful person with a great personality. My kind of a sales person. Nice work Shay!
Very quick in doing my cars inspection today and also very nice people at service desk
Very clean and once I decided they moved through the paperwork fast to help get me on the road
The staff are very friendly and straight forward. They also are determined not to let you walk out the door without a deal you are happy with, and are professional. Highly recommend this dealership!
Josh Parker did a great job repairing my truck. Keep me informed every step of the way. I would highly recommend Classic Ford in Shelby for all service needs.
It was my first experience there and they very helpful.I would recommend others to go there.
Processed my order on my new Bronco and delivered with utmost professionalism. I would recommend them to others looking to buy a Ford.
Had first 5,000 service done on my car. Was completed in an hour. No complaints.
The people there were really friendly and very efficient. Burton was a great help trough out the buying process.
We didn’t buy a car from them but they weee helpful and responsive. Thank you
We an amazing experience with Classic Ford and our salesman Steve Brackett was wonderful. I would recommend them to everyone.
Very assisting agent and knows every details of the unit , friendly and answering all my inquiries , very good agent , job well done.
Fast and thorough. Explained service needed. Estimated price for such service and timetable. Will seek his service again.
Local Ford Dealer , nice clean facilities. Modern lounge for waiting on service. Nice way they bring out your car from service
Loved the service here today. The service team now at this dealership are much better.
Everyone is nice and courteous. Willing to help with whatever the problem is. Good service and on time. I always have my service done here.
Service advisor understood my needs for the Routine Service on my F250. Prepping for for a 5,000 mile round trip pulling my 7,500lbs. RV. Time was appropriate for the service. Good visit; recommend Classic service.
I just moved to this area, and my neighbor, Josh works for this Ford Dealership. He suggested that I bring my car there for service and to get the NC Inspection done. So I did. I was very pleased with the whole process. I had the car detailed, and they did a wonderful job.
I have a 2017 Ford Explorer Sport Addition originally lasted from New York dealer. Shelby Classic Ford has friendly employees, great service and accountable for mistakes made by their service department.
Receive great service. Ian was knowledgeable and went beyond what was necessary to be helpful. Ian continued to give me updates. Gave me a great price in tires.
We had the best experience with the most helpful staff at Classic Ford! Anthony, Pierre, William and the staff were top notch. We felt comfortable from the time we walked onto the lot.
I put a deposit on a vehicle and a credit application, got approved for everything. Even after all of that the car was sold without telling me. Ran my credit and wasted my time. thanks for nothing do not shop here. WILLIAM NEEDS TO BE FIRED.
I wanted to purchase a used car with low miles and in good condition. Tiffany Franklin helped me do just that. She was so nice and understanding. She even took the time to show us all the bells and whistles of the vehicle. She also told us if we had any question in the future feel free to call her or come by. Thanks for having such a great person to work with on your team. Chris Lockett
I drove two hours and before I got there everything was set up for me to test drive my car and sign the papers! I was shown how to use the technology in my new car with so much detail I couldn't even think of a question to ask! Buying a new car is stressful for most people, but these two gentleman made it fun ??
I went to purchase a car not only did I do that I walked away with new friends from this dealership. Everyone in there was extremely nice but they helped all they can to get you into the car of your dream.The lovely Tiffany Franklin was the person that helped me and let me say this she is the only person that I have ever seen email you everything that you will need.so if any one is looking to purchase a new I suggest to go Crossroad Ford in Shelby NC and ask for Tiffany Franklin.
crossroads ford lincoln of shelby travis johnson is honest and went the extra mile he is my kind of salesman he did not try to make me buy anything he show me the car i ask for answer all my questions , and then explain about the focus , it is nice to know that there are still people who go the extra mile the whole crossroads team treated me like family
I dropped by to look at various colors, intent upon purchasing an Explorer from my cousin - who is the Sales Manager at ANOTHER dealership in a nearby town. Travis Johnson met me on the lot, and very low keyed, graciously showed me numerous vehicles and options, even though I told him about my cousin's dealership. Travis was able to show me the exact vehicle I was looking for, with all the options I wanted, but out of my price range. Later that day, I visited my cousin's lot and saw an almost identical vehicle - a year ...
Overall pleasant experience. I researched a used vehicle that Crossroads had a few days before my visit. I drove up from Greenville, SC to see said vehicle. Everyone on the sales team was extremely polite and cordial. Karen helped me through the whole process and was a delight to talk to. The finance manager, Nathan, was excellent to work with. You could tell he knew what he was doing and he kept my interest as top priority. Nathan was the reason I went through with the purchase. Full disclosure, the only reason I gave 4/5 stars was because the negotiation of ...
They did everything possible to get us financed in our new car with troubled credit scores. They even went to another dealership to get us the car we wanted
We just went to look. I was never hounded by a sales person. Travis was an automobile educator. He knew everything about every vehicle on the lot and searched other stores to find us the right deal to fit our needs and budget. I will never shop anywhere else.
Negotiated price via phone and picked up next morning. Receptionist, Sales person, finance manager and business manager were a pleasure to work with. No hard sales pitch just pleasant process.
I delt with Tiffany and the experience was better than any I've had at a dealership. Not pushy. All the staff was very friendly and didn't have to go back and forth with a price like other dealers. They have gained a lifetime customer and I will refer all my friends and family. Top notch customer service!
I just bought my 2014 Ford Focus a few days ago. My experience was pleasurable instead of feeling pressured. I am happy with my new car, and the way everyone treated me. I met some good people and my sales person Tiffnay was a pleasure to deal with. I was nervous about making such a huge decisson alone and getting rid of my father's car since he left it to me after passing away. I would recommend checking out this dealership since it is no longer the same as it was.
Was surprised that the staff at Crossroads was so courteous and helpful. Best experience ever with buying my first brand new vehicle. The staff went over and above to make sure I was completely satisfied. Hands off to Richard, James and Karen for their superior knowledge of product.
James at Crossroads Ford made the whole experience of buying our car a pleasure. Everyone involved was friendly and courteous, and the deal made us very happy. Will definitely give these guys my business in the future as well as refer friends and family.
I was greeted with kindness. I feel like they were very professional. I didn't feel pressured at all. Someone always made sure you were being assisted. My salesman was great but I've done business with him in the past.
We had a great experience "again" in buying our second vehicle from Travis Johnson our sales rep. We traded in our second vehicle for a Ford F150 2013 and really got a great deal. The finance team really worked with us in finding the best loan with banks and credit unions. They worked hard and we got what we needed. We will definitely continue to do business with a great group of people!
We were in a lot of negative equity in the car we had which made trading hard. We were lucky our sales person Jeff Turley put us onto our C-Max. It fit our budget and was a great car. Jeff gave us great instruction on how everything worked. When we had some worries about all the sophisticated equipment, Jeff took even more time with us a couple of days later. We took advantage of the 72 months 0% financing. Tyler walked us through all the paper work and made sure we understood everything. Great experience and we love the car. Now we ...